PRIVACY POLICY

Effective Date: July 19, 2023

1. Introduction

Creative Promo Inc. ("we", "us", "our"), doing business as Excel AI Agency, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS messaging, email communications, appointment reminders, and website tracking tools.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Your name, email address, phone number (including mobile number), and mailing address when you submit forms, book appointments, or request information.

• Communications & Consent Data: If you opt in to our SMS program, we collect your mobile phone number, opt-in method (such as web form), timestamp of consent, and opt-out activity. This is maintained strictly for A2P 10DLC compliance.

• Usage and Device Information: We use cookies, pixels, and analytics tools to collect data such as IP address, browser type, pages visited, and interaction behavior.

• Appointment and Service Data: Information related to consultations, services requested, or customer interactions.

3. How We Use Your Information

We use your information to:

• Provide requested services and customer support

• Send appointment confirmations and reminders via SMS and email

• Send SMS and email communications that you have explicitly consented to receive

• Deliver promotional offers and service updates (only to users who opted in)

• Maintain compliance records for A2P 10DLC consent and opt-outs

• Improve our website and services through analytics

4. SMS Communication Program

By providing your phone number and opting in through our website, you consent to receive SMS messages from Creative Promo Inc. (DBA Excel AI Agency).

• Types of Messages: Appointment reminders, service updates, customer support responses, and promotional offers

• Message Frequency: Message frequency may vary based on user interaction

• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier

• Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation message and no further SMS messages will be sent

• Help: Reply HELP for assistance or contact us directly using the information below

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic.

• Necessary Cookies: Required for website functionality

• Analytics Cookies: Help us understand user behavior in aggregate

• Marketing Pixels: Used for advertising and retargeting where applicable

You can manage or disable cookies through your browser settings.

6. How We Share Your Information

We respect your privacy and follow strict data protection standards:

• No Sharing for Marketing: We do NOT sell, rent, or share your personal information, including your phone number or SMS opt-in data, with third parties for marketing or promotional purposes

• SMS Consent Protection: Text messaging originator opt-in data and consent will NOT be shared with any third parties under any circumstances

• Service Providers: We may share limited data with trusted service providers (such as messaging platforms) strictly to deliver services on our behalf

• Legal Compliance: We may disclose information if required by law or to protect our legal rights and security

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your data (subject to legal obligations)

• SMS Opt-Out: Reply STOP to unsubscribe at any time

• Email Opt-Out: Click the unsubscribe link in emails

To exercise your rights, contact us using the details below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. While we strive to protect your information, no system is completely secure.

9. Children's Privacy

Our services are not intended for individuals under 13 years of age. By opting into SMS communications, you confirm that you are at least 18 years old.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal or operational requirements. Updates will be posted with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Creative Promo Inc. (DBA Excel AI Agency)

Address: 151 N Nob Hill Rd, Plantation, FL 33324

Phone: (954) 295-4065

Email: [email protected]